Effective Date: May 16, 2026
Company: CCLW, Inc. (doing business as “Crystalpines Digital”)
Welcome to the applications, websites, and services operated by CCLW, Inc, doing business as Crystalpines Digital (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile applications, websites, and related services (collectively, the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
You may provide information when you:
- Create an account
- Sign in using email or social login providers
- Complete forms
- Make purchases or payments
- Contact support
- Participate in events, registrations, scheduling, or organization management
This information may include:
- Name
- Email address
- Phone number
- Organization or team information
- Profile information
- Billing information
- Messages, notes, comments, or uploaded content
B. Information Collected Automatically
When you use the Services, we may automatically collect:
- Device information
- Operating system and app version
- IP address
- Browser type
- Usage activity
- Log data
- Diagnostic and crash information
- Session and analytics information
We may use cookies, local storage, SDKs, and similar technologies to support functionality and improve user experience.
C. Location Information
Some Services may request access to approximate or precise location information for features such as event discovery, scheduling, check-in, or operational functionality.
You may control location permissions through your device settings.
D. Information From Third Parties
We may receive information from:
- Authentication providers such as Google
, Apple
, or Facebook
- Payment processors
- Analytics providers
- Organization administrators
- Integrated third-party services
2. How We Use Information
We use information to:
- Provide and operate the Services
- Authenticate users
- Process payments and transactions
- Manage accounts and organizations
- Facilitate scheduling, communications, and registrations
- Improve features and performance
- Monitor security and prevent fraud or abuse
- Respond to support requests
- Send transactional notifications
- Comply with legal obligations
We may also use aggregated or anonymized data for analytics, operational insights, and business improvement.
3. Sharing of Information
We may share information:
A. With Service Providers
We work with third-party providers that support hosting, infrastructure, analytics, authentication, communications, customer support, and payment processing.
These providers may include companies such as:
B. With Organizations and Administrators
If you use the Services through a school, club, sports organization, employer, or other organization, administrators of that organization may have access to information relevant to managing the organization and its users.
C. For Legal Reasons
We may disclose information if required to:
- Comply with applicable laws or regulations
- Respond to lawful requests
- Protect rights, safety, or security
- Investigate fraud, abuse, or violations
D. Business Transfers
Information may be transferred in connection with a merger, acquisition, financing, reorganization, or sale of assets.
4. Payments
Payments may be processed through third-party payment providers. We do not store full payment card numbers on our own systems unless explicitly stated within a specific Service.
Payment processors maintain their own privacy and security practices.
5. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services
- Maintain operational records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of data and applicable legal requirements.
6. Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Some Services may be used in connection with youth organizations, schools, sports programs, or family activities. In such cases, accounts and information for minors may be managed by parents, guardians, schools, or authorized organizations.
We do not knowingly collect personal information directly from children in violation of applicable law.
Parents or guardians who believe information has been improperly collected may contact us to request review or deletion.
8. Your Rights and Choices
Depending on your location, you may have rights to:
- Access information about you
- Correct inaccurate information
- Request deletion
- Object to certain processing
- Withdraw consent where applicable
You may also:
- Update account information through the app or website
- Control device permissions
- Opt out of certain communications
To exercise applicable rights, contact us using the information below.
9. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including rights related to access, deletion, and correction of personal information.
We do not sell personal information as traditionally defined under the CCPA.
10. International Users
If you access the Services from outside the United States, information may be processed and stored in the United States or other countries where our providers operate.
By using the Services, you consent to such transfers where permitted by law.
11. Third-Party Links and Services
The Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted with a revised “Effective Date.”
Continued use of the Services after changes become effective constitutes acceptance of the revised policy.
13. Contact Us
If you have questions regarding this Privacy Policy, you may contact:
Crystalpines Digital
Website: https://www.crystalpinesdigital.com
Email: [email protected]