Effective Date: April 1, 2026
Company: CCLW, Inc. (doing business as “Crystalpines Digital”)
1. Introduction
CCLW, Inc., doing business as Crystalpines Digital (“Company,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with any applications, platforms, or systems we develop or operate.
This policy applies to:
- Visitors to our website
- Clients and prospective clients
- Users of applications, portals, or services we provide
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information, including:
- Name
- Email address
- Phone number
- Company or organization name
- Billing and payment information
- Account credentials (if applicable)
2.2 Client and Project Data
In the course of providing services such as custom software development, website hosting, and IT consulting, we may collect or process:
- Project requirements and documentation
- Business data provided by clients
- End-user data within systems we build, host, or maintain on behalf of clients
Where we process data on behalf of a client, we do so under their direction and in accordance with applicable agreements.
2.3 Automatically Collected Information
When you access our website or services, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Usage data (such as pages visited, actions taken, and timestamps)
- Referring URLs
2.4 Cookies and Similar Technologies
We use cookies and similar technologies to:
- Maintain session state and authentication
- Improve website performance and usability
- Analyze traffic and usage patterns
You can control cookie behavior through your browser settings.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Design, develop, and deliver custom software solutions
- Communicate with you regarding inquiries, services, and support
- Process payments and manage billing
- Monitor and improve system performance, reliability, and security
- Detect and prevent fraud or misuse
- Comply with legal and regulatory obligations
4. Payment Processing
We use third-party payment processors (such as Stripe, QuickBooks Payments, or similar providers) to handle billing and transactions.
- We do not store full credit card numbers on our systems
- Payment information is transmitted securely to the payment processor
- Payment processors are responsible for their own data handling practices
5. Sharing and Disclosure of Information
We do not sell personal information. We may share information in the following circumstances:
- Service Providers: With trusted vendors that support our operations (e.g., cloud hosting providers, payment processors, analytics tools)
- Client-Directed Processing: When handling data on behalf of clients, as instructed by those clients
- Legal Compliance: When required to comply with applicable laws, regulations, or legal processes
- Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets
6. Data Storage and Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information, including:
- Use of secure cloud infrastructure
- Access controls and authentication mechanisms
- Encryption in transit where appropriate
Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information only as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
Client data is retained in accordance with contractual obligations and client instructions.
8. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- The right to access the information we hold about you
- The right to request correction or deletion
- The right to object to or restrict certain processing
- The right to withdraw consent where applicable
To exercise these rights, contact us at:
[email protected]
9. Third-Party Services and Links
Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Continued use of our services after changes indicates acceptance of the updated policy.
12. Contact Information
For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact:
CCLW, Inc. (dba Crystalpines Digital)
Email: [email protected]
13. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, disclose, and share
- The right to request deletion of your personal information
- The right to correct inaccurate personal information
- The right to limit use of sensitive personal information (where applicable)
- The right to opt out of the sale or sharing of personal information (we do not sell personal information)
- The right not to receive discriminatory treatment for exercising your rights
To exercise any of these rights, contact us at:
[email protected]
We will verify your request as required by law before processing it.